Rightmove Group Ltd

Rightmove is the UK’s number one property website and is currently the seventh busiest website in the UK alongside global brands such as Google, Facebook, YouTube, eBay and Amazon. Rightmove advertises more than 1 million properties for sale or rent on behalf of estate agents,leasing agents and new home developers. Customers can also take advantage of a wide set of advertising products to better promote their properties, brands and propositions.

Rightmove plans to implement Bonita BPM in stages, starting with a project to improve the complaint handling process. Later in 2014, the company aims to improve other administrative processes and overhaul its sales and delivery processes as part of an initiative to improve customer service, increase the “stickiness” of service and establish deeper partnerships in sales engagements.