"Continuing changes in the legal and regulatory framework applicable to the banking and financial sector have compelled banks to have an even greater knowledge of their customers, along with the obligation to provide well-tailored advice and services to each customer. Our Bonita BPM customer onboarding application is both powerful and friendly."
Florian Morel, Business Applications & Business Intelligence Manager, Deputy Head of Information
Superior customer service makes a competitive difference. Provide well-tailored services to each customer in user-friendly applications as a key differentiator.
Stay current with applications to assure protection from increasingly sophisticated criminal actions like data theft and illicit financial transactions.
Verify governance, and remain compliant with continuing changes in the legal and regulatory frameworks such as AML in the fight against money laundering and the financing of terrorism.
Integrate third-party and legacy systems and applications in the increasingly complex FinTech ecosystem.
Bonita BPM offers an application platform with powerful workflow capabilities and tooling to build easy-to-use, web-based user interfaces for customers, account holders, policy holders, lenders, external third parties & agencies, and employees.
- Easy adoption by users through a customized, attractively designed graphic interface
- Optimized reliability and traceability of KYC information
- Improved communication between departments
- Centralized customer database
- Fully integrated with existing tools and applications
- Fewer data entry errors, significant time gains
- One main process with multiple subprocesses
- No more unreliable spreadsheets
- Strict compliance requirements enforced
- Automatically updates trade figures in real-time
- Less manual “grunt work”
- Fewer opportunities for human error
- Better understanding of the business process
- About 100 live cases with 10 end users, each case running over several month
Retail and private banking
- create new accounts
- provide loans, mortgages and investments
- ensure compliance
- currency trading
- loan bundling
- mobile banking
- policyholders onboarding
- claims filing, management, adjustment, pre-authorization, customer notifications, and payment
- credit card & line of credit application and approval
- A Bonita BPM application is used to manage loan approvals with 29 processes, with more than 2600 users and an average of 800,000 instances/year
- mobile wallet / digital wallet and payment processes
Superior customer experience
- customer friendly portal
- re-structure processes to focus on customer experience rather than on internal organization of the provider
- Provide real-time status, appropriate communications, and alerts
- Protection against phishing