VOO: Bonita BPM for telecom customer subscription process

"Beyond the cost savings we have seen on certain services, the most important aspect for us is to offer the best possible experience to our customers." - Erik Lamal, VP IT, VOO

15 Jan 2016 - Mickey Farrance

VOO, a Belgian telecom company, has nearly one million customers, to which new customers are being added via the mobile offers launched in 2013. Along with the renewal of new interactive TV services, hundreds of customer activations are managed daily. This case study describes how.

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