Bonita Open Solution 5.2.3
last update: 2010-09-03
BonitaSoft professional support covers all product-related issues when designing, developing, deploying, and delivering your BPM application. BonitaSoft's technical support center provides quick, efficient and high-quality support services to Bonita users.
By subscribing to BonitaSoft support services, organizations using Bonita's solutions benefit from the knowledge of BonitaSoft's technical experts, who are directly connected with BonitaSoft's Research & Development. Our services are designed to bring efficiency, security and reassurance to subscribers.
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Access to a certified version / automatic upgrades
This service provides automatic upgrades on the latest Bonita product features. With this service, users are ensured that they are always able to use the latest certified versions and can better plan their upgrades.
Bug tracking
The bug tracking service allows users to report and track the evolution and resolution of any problem they may encounter. Complete transparency is provided along the entire resolution process.
Support forum
Hosted by the BonitaSoft support organization, the support forum provides users with a place to discuss any issue they encounter in the course of developing their projects and benefit from the active, ongoing involvement of Bonita experts.
Guaranteed response times / Guaranteed diagnostic turnaround times
Depending on the level of support, users benefit from guaranteed times to acknowledge incident tickets, and/or from guaranteed times to provide a diagnostic.
Unlimited incidents
Users get unlimited access to technical support.
Web support / Email support / Phone support
Support is provided via Web forum, email and/or phone.
24 hour support
24 hour support is provided on business days via email and Web.
