Customer Experience

Master the new challenges of multi-channel customer relationship. Optimize each stage of the customer experience.

Master the new challenges of multi-channel customer relationship. Optimize each stage of the customer experience.

Master the new challenges of multi-channel customer relationship. Optimize each stage of the customer experience.

In the era of social networks, allowing a client to go unanswered, and failing to monitor customer requests can hurt your reputation quickly and widely.

But you can effectively manage the processes that will help you achieve optimal quality of service with BPM tools.

  • Model your processes and optimize them according a global, strategic vision
  • Effectively manage the allocation of tasks to ensure that no customer will be lost in an administrative labyrinth
  • See in real time how you are meeting your quality goals, through embedded reporting tools
  • Connect the processes affecting your customer relationships, their relationships with each other, with your other systems and with all of your communication channels.
  • Extend your existing systems such as CRM, by leveraging the complementary capabilities offered by BPM

Here are some examples where Bonita BPM will help you transform your customer relationships.

  • Management Of New Customers
    Minimize the time to validate a new account, reduce risk and give your new customers a unique experience which will be the basis for a lasting relationship
  • Web Self Care
    Allow your customer to manage their own requests for changes or additions to the online service. Integrate the validation of their requests with your other systems and processes, including linked sales and account management relationships
  • Client Support / Customer Service
    Manage claims from all of your communication channels. Leverage your knowledge base to optimize your response, whatever your industry (insurance, IT, retail, commercial). Read more.
  • Customer Relationships And Social Media
    Improve your reputation and your customer satisfaction by proactive listening on the new media, such as Twitter, Facebook, and LinkedIn.