IT Management

Ensuring the technology resources of an organization are managed in accordance with its needs and priorities is the key responsibility of IT managers.

These resources may include tangible investments like computer hardware, software, data, networks, and the staff required to maintain them, as well as tools for assisting employees use the technology well. Bonitasoft provides pre-packaged processes and applications to drive efficient IT operations.

Our Solutions Include:

  • IT Help Desk Receive issues from multiple external methods (web, email, phone, etc. ) and route them to the proper support level.  Add new issues to the knowledge-base for future reference, perform surveys, and generate reports to ensure service level agreements are met
  • Incident Management Manage IT incidents with classification, escalation, investigation and resolution or classification as exceptional case
  • Resource bookingCoordinate IT resource booking/reservations in accordance with company policies while ensuring optimal usage