Becoming a true process-driven organization is key to achieving the highest standards of operational performance and customer satisfaction.
The path to process excellence includes documenting processes and policies, implementing quality standards such as ISO or methodologies like Six Sigma, and deploying the right application to automate the way you manage customer requests, audit trails or govern the processes themselves.
Our solutions include:
- Process Governance
Methodically collect ongoing feedback from employees and other stakeholders and assign it to progress plans to continually improve processes
- Claims Management
Receive inputs from multiple external methods (web, email, phone, etc. ) and route them to the proper processing level. Add new issues to the knowledge-base for future reference, perform surveys, and generate reports to insure policy terms are met
- White paper: 7 Signs Your Help Desk Needs Help
- White paper: 7 Signs Your Claims Management Can't "Claim" to be Efficient
- White paper: Best Practices for Tracking Six Sigma Projects
- White paper: Business Architects: The Missing Link Between Six Sigma And IT