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Canton de Vaud

The Swiss Canton of Vaud has a population of 750,000 inhabitants, nearly one-third of whom live in the capital of Lausanne. It has a broad range of responsibilities and an independent administration with 30,000 employees.

They are seeking to standardize and synchronize modeling and management of the department’s processes through a single BPM solution. The objective is to use a single system to improve usability for their end users.

"The choice of a single BPM solution for our administration will bring rigor and security to our automated processes. We chose the BPM solution from Bonitasoft because it meets our current and future requirements and needs, thanks to its strong evolutionary potential," explained the BPM project manager for the Canton of Vaud.
Making public services in the Canton of Vaud more efficient and accessible.

Business processes will be industrialized and simplified to make them easier and more efficient. A pilot project was begun with AiM Services within the tax administration to automate the consolidation and distribution of paperless tax documents to the tax official who need to process them.

In the long term, Bonita BPM implementation will enable all administrative departments to increase productivity and quality through better information sharing. Streamlining and removing repetitive tasks and implementing paperless processes will remove problems of multiple data entry, reduce costs and lighten workload. In general, the administration will become more agile and prepared to act promptly when national and international laws evolve and change.

"Participating in the modernization of a public administration is a great satisfaction for our company," said Miguel Valdés-Faura, CEO of Bonitasoft. "The implementation of our BPM solution will enable the Canton of Vaud to optimize the request processing and offer a faster service to its residents, while reducing its operating expenses."

AIM Services, integration partner at the "Maestro" level

At the end of a public call for tenders answered by 18 European companies, the Canton of Vaud decided to trust AiM Services, a Systems Integrator certified on Bonita BPM. They benefit from the highest level of partnership (Maestro) with Bonitasoft, guaranteeing maximum access to resources and therefore optimum service to their customers.
"We have chosen to become Bonita certified integrators at the Maestro level because we believed from the outset the maturity of the solution and its prospects for evolution. But it is above all the relationship of closeness and trust that we have built with the management team of Bonitasoft, as well as its dynamism, which have convinced us of its potential in the long term,"confirms Fabrice Giangreco, Director of Sales & Marketing at AiM Services.