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Icon Offshore

Icon Offshore Berhad owns and operates a sophisticated fleet of Offshore Support Vessels in Southeast Asia. They provide logistical support services for offshore oil and gas life exploration and appraisal, field development, operation and maintenance, and decommissioning. These services include seismic survey, drilling operations support, towing, anchor handling and mooring of barges, construction support, repair and maintenance support, firefighting and emergency response, accommodation facilities for personnel and transportation of personnel, fuel, drilling fluids, cement, water and supplies to platforms.

Icon Offshore sought:

  • To streamline and speed up the information-gathering and invoice production process and reduce errors introduced by manually keyed entries and transmission issues
  • A means to more easily track the status of an invoice in process
  • To use standardized forms everywhere
  • To integrate the automated application with current financial IT systems

Challenges faced 

  • Invoices involve many different sources of billing information (for example, for crew time and support, fuel and supplies for ship)
  • Information needs to be transmitted across multiple entities before a complete invoice can be produced
  • Complex calculations need to be done correctly for each customer being invoiced

Benefits/results of Bonita implementation:

  • As soon as the Bonita application was put into place, the number of errors decreased
  • Intercompany transmission is more accurate
  • Billing information is checked as part of the overall process, before it goes forward into final invoice
  • Billing information is now input once
  • Review and approval for information input and for invoicing is clear
  • Approvals can now be done from anywhere as the process can be accessed remotely
  • The process now use less paper, saving material costs
  • Using the system has standardized how everything is handled
  • Can track status of an invoice in real time
  • Can also go back and check how the invoice was handled without needing detailed explanations from individuals (and their spreadsheet systems)
  • What used to require 5 FTE now requires only 2
  • What used to take an average of 5 days can now be completed in 3

See more about how Icon Offshore benefitted from its digital transformation initiative here.