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Thomson Video Networks - Harmonic

Bonita Use Cases and Deployment Scope

"Bonita has been used for 2 kinds of automation processes:

  • Dynamic interfacing between IT applications including human interaction. The interface has been dynamically adapted according to the various events managed by the BPM process. It's used at the company level to enable communication with the Customer Services team using CRM Salesforce cases, and with R&D team using Clearquest as a bug management tool. The Bonita process is the basis for dialog between Customer Services and R&D teams.
  • Automating the HR process for employees changing their job within the company (change of manager, location, cost center, position in the HR org in the ERP, IT tools)."

 

Bonita Pros

  • "Mixing interactions between several IT applications with human interaction through automatic email receipt and response
  • Offering several formats for comminicating with IT applications: web services, email, files
  • Provides an effective form editor, including fields where values entered by humans drive the next actions of the business process"

Read the full review of Bonita on TrustRadius!