Download
  Contact us

Bonita manages Hearst Media Services sales and distribution of online media products

16 Oct 2017 - Mickey Farrance

Hearst Media Services needed an integrated, automated system to properly manage growing demands for complex order and product management across multiple end products. They decided to evaluate and re-construct the entire workflow system.

As a result of the new Bonita process applications:

  • Brand new, efficient workflows were defined
  • Tasks are now being sent automatically to the correct individuals in the appropriate groups
  • The flow of work is smoother and trackable
  • The number of manual errors has decreased
  • Not as many audits are needed
  • Better Quality Control as the group has been well integrated into the automatic flow
  • Overall, the handling of customers’ services is more efficient – fewer people are needed to manage orders and products 
please log in to access the asset. Login
No account yet? Create one. Sign Up