Thomson Video Networks (now part of Harmonic) provides video compression, transcoding and processing solutions for media companies, video service providers, and TV broadcasters. They have implemented Bonita BPM to deliver better service to both internal and external customers by simplifying and automating time-consuming hidden administrative tasks for support teams across the organization.
"[Bonta BPM] is well suited to mixing IT applications and human interactions in numerous dynamic combinations."
"The organization now has a real dialogue between customer services managing their customer cases, and R&D managing software bugs."
Read more about this customer story here.