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Icon Offshore - Invoicing for complex logistical support

19 Oct 2017 - Mickey Farrance

"The move from Excel spreadsheets to an automated single process with standardized forms allows each billing entity to input information once, and approvals don’t have to be signed on the invoices, as they are now approved online." - Syazlan Osman, Head of IT at Icon Offshore

"End users were involved from the beginning, as they helped define the ‘as is’ process. Bonita made it easy to communicate about the process as it was developed iteratively. When everyone was shifted to the new application, its advantages were clear as they were already involved in development and acceptance testing." - Aziomar Omar, Director, Formates

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