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ODU: Streamlining the account request process

28 Aug 2016 - Mickey Farrance

With a large number of students, staff and faculty, Old Dominion University handles an immense amount of data, and has a complex matrixed organization structure.

They needed to automate account requests with a fully electronic online system to eliminate the need for manual, paper-based processing. Read this case study on how BPM was applied to streamline the request, approval and account creation process.

"Streamlining our account request process means we are less reliant on manual paper-based work. We achieved our goal of having an electronic, online account request process."


"Given our positive experience with Bonita BPM, we plan to extend our use of this BPM solution to other areas and for other purposes."

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