Receive inputs from multiple external methods (web, email, phone, etc. ) and route them to the proper processing level. Add new issues to the knowledge-base for future reference, perform surveys, and generate reports to insure policy terms are met.
22 Jul 2013 - japablaza
Whether you are working in the insurance industry, or you are simply dealing with customer requests, "claims management" is key for your business.
If not optimized properly, this process is costly and generates low satisfaction for your customers. The key objectives for a good process:
manage all requests with the same quality
ensure your process is compliant with your SLAs
add a continuous improvement cycle to your claims management
Handle your claims with a process based application designed and implemented with Bonita BPM to:
track tasks automatically
connector with your other systems (and your partners')