In this 4-part series I'll share my predictions for what's coming in digital process automation, and its effects on work and business, for 2021. In Part 3, I'm optimistic about data
The fog clears as visibility improves: Automation and AI will bring more data
It’s great to see automation making its mark, that companies are seeing the benefits that even small automation fixes can bring. But this of course is not enough.
You can only know what your data tells you
We need to understand what the heck is going on when we install automation. Is it really better? How do you know?
The business needs to understand what is really happening as automation is put into place and becomes the new norm. This means you need to be able to visualize the different steps of the automation, by obtaining and analyzing the data you can get back from the automation that is in place.
Better visibility ahead
So I predict that we’ll see more emphasis on visibility, in the sense of knowing what is actually going on back behind those easy-to-put-in-place automation solutions.