Business teams are demanding it, management is insisting on it, and you and the IT team already just know it. What is “it”? Digitizalization and automation of your company’s critical processes.
Should you start with just a part of a process? A full end-to-end process? With which tools? BPM, RPA, case management? Process modeling seems complicated; processes are unclear, no one really knows where they start, where they end, or where they are at. Or they are incredibly complex, with data scattered across your systems, new and legacy both, or limited by inconsistencies.
Help is at hand! Bruno Citti from the Process Drivers Club (Club des Pilotes de Processus) explains how to “think process" adopt the right mindset, and implement a process automation and digitization project from scratch.