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August 26, 2021
5:30 pm EDT (New York) - 8:30am PDT (San Francisco)
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TechChat #2: REST API Extensions, when and how to use them?
 

International Support Team

With a Bonita subscription, you have access to the expert knowledge of our global support team. Available across multiple time zones, they also have direct access to Bonitasoft's R&D team.

  Gold Elite Platinum
Customer Service Center
Access to support and other subscription-related resources
Customer Service Center Customer Service Center & Phone
Support coverage
Business hours are determined according to the time zone associated with the subscription. Business days are from Monday to Friday.
9 am to 5 pm on business days 24/7
Initial response time for a severity 1 ticket
The severity level is a measure of the impact of the technical issue on your systems or business, ranging from 1 (critical) to 3 (moderate). You set it when you create a ticket.
3 business hours 2 hours
Number of assigned customer contacts
Designate multiple people as official points-of-contact. They will get a personal access to the Customer Service Center and support.
2 5
Number of tickets/requests
As long as your Service Agreement is in effect - every request you make gets a response.
Unlimited Unlimited
Knowledge base
Our knowledge base details all the known issues for multiple configuration and environment types.
Unlimited access Unlimited access

Prioritization of patches and bugs
Get earlier fixes.

 
Weekly reports and monthly meetings
Get details on open incident status and meet regularly with your support engineer.
 

Gartner Peer insights

"Bonitasoft provides a very reactive support. The relationship is really good with tech people and sales team."

Read the full review