They pro-actively, systematically contact clients and open two-way communication...and by asking questions and listening carefully to feedback, they have a panoramic view of issues and best practice.
They anticipate potential issues and guide users towards appropriate solutions as early as possible, before problems may arise. Because they talk to a wide cross-section of customers, Customer Success has a truly global view of Bonita users.
Customer Success acts as customer advocates, coordinating user feedback as input for product development and usability. They serve as a key coordination point with Customer Support and with other internal teams who are developing, using, teaching about, and helping to create applications with Bonita : Professional Services, R&D, Product Marketing and presales.