César Valencia, commercial analyst at Vodafone, explains how his company handles incident tickets with Bonita. Vodafone has automated the process by allowing customers to manage incidents themselves.
"Vodafone is confronted with digitization through very ambitious projects, so the customer can self-manage find better satisfaction through the use of their digital channels. Bonita helped us to better manage incidents through techniques that the customer can follow themselves, through a series of recommendations and sometimes fixes via remote connections. Customer feedback is very positive," he says.
The video is in Spanish, and you can enable subtitles in English.