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Medical professionals need centralized and accurate data and well-coordinated actions among highly regulated medical service providers to make informed decisions, deliver quality patient care and obtain the best possible outcomes.

“Every geography or health system or combination of socioeconomic factors requires that you make [protocols] unique to your situation. Rather developing a one-size-fits-all solution, we’re using Bonita to develop core processes that can be adapted with quick customization.”

Learning Health

Bonita platform for the healthcare and pharmaceutical sectors

Healthcare organizations are responsible for delivering quality patient care and the best possible outcomes.

Make informed decisions with centralized and accurate data, well coordinated among various medical service providers, private and public.

At the same time, as a healthcare provider or medical researcher, you need to meet a very wide array of regulatory standards, legal guidelines and constraints.

Want to know more about Bonita for the healthcare and pharmaceutical sectors?

We will show you how to engage and delight your patients, customers and employees

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"There was some initial resistance to use a BPM solution as a previous pilot run on another vendor’s‘ solution was not successful. Management was skeptical of the benefit and did not understand how it would work in a scientific environment. This was quickly overcome by running a proof-of-concept with Bonita BPM and demonstrating the ease with which it be integrated in the company environment."

Associate Director, R&D IT



Biopharma: Digital transformation of analytical processes in drug discovery

Digitizing paper based analytical process resulting in time savings equivalent to 5 FTE’s.

Errors due to missing information virtually eliminated. Increased transparency into state of the request reduced the constant back-and-forth between chemists and analysts.

Better process performance metrics are now available. BPM platform was expanded to other organizations: Biologics, Veterinary Sciences, Histology, and High Throughput Screening. 

5 applications in production used by 1400 users across US and India with over 600 new requests submitted daily.


Success stories in the healthcare sector

Digital transformation of analytical processes in drug discovery

Care coordination services

Core BPM processes in accordance with nationally accepted medical best practices and clinical care reference models

What Bonita can do for the healthcare and pharma sector

Patient outcomes

  • Quality patient care and services
  • Integration of process applications with Electronic Health Records
  • Patient-reported outcomes management

Audit and compliance

  • Regulatory compliance management: State, Federal, ACA, HHS, NAIC, NIH, FDA and more
  • Internal audit
  • Breach management protocols


  • Drug discovery
  • Clinical trials management
  • Internal and external collaboration



  • Policyholders onboarding
  • Claims filing, management, adjustment, pre-authorization, customer notifications, and payment

Superior patient / customer experience

  • Customer friendly portal
  • Provide real-time status, appropriate communications, and alerts
  • Offer web-based self care options
  • Manage processes to ensure that no customer will be lost in an administrative labyrinth
  • Monitor quality goals