Today’s businesses are rapidly undergoing digital transformation, resulting in the need for business models that align data and enable acceleration. Business process management (BPM) is a form of operations management that analyzes, models, executes, and monitors improvements.
By Olivia Cahoon
According to Gartner, BPM solutions have evolved to include intelligent business process management (iBPM) suites. iBPM uses actionable, real-time insights from operations intelligence in order to augment the orchestration and automation of adaptive business processes.
The Role of BPM
To survive in today’s continuous innovation and disruption, businesses constantly adapt and transform. BPM plays a key role in driving operational efficiency by enabling organizations to automate processes and tasks that are paper-driven or manual. “BPM serves as the technology backbone for ensuring a positive customer experience.”
The need for BPM solutions with added intelligence results in iBPM technology. iBPM enables business processes to continuously improve and experimentation with new business models. It also allows business users to be involved in frequent or ad hoc process exchange, while allowing IT to own technical assets such as integration with external systems and security administration. To intelligently coordinate and manage process participants’ interactions, iBPM delivers advanced analytics, real-time activity monitoring, and decision management. It also enables citizen developers to partner with IT throughout the entire process lifecycle, which Kostereva believes creates rapid experimentation by reducing the time to facilitate and realize business process changes.
Digital transformation strategies are critical for businesses to compete in today’s competitive landscape. “This strategy must enable them to quickly adapt to changing clients as well as company needs and demands, competitive threats, and industry-altering trends,” comments Kostereva.
She believes the most successful modern application leaders seek BPM solutions that enable digital transformation to accelerate. Kostereva suggests leaders find shortcuts—out-of-the-box solutions, integrations, and processes—to avoid being held hostage by a long, painful, and expensive BPM implementation and to accelerate integration.
iBPM technology drives better organizational alignment and helps application leaders to solve problems with different data sets, limited visibility across organization silos, and disconnected/broken processes, comments Kostereva. “To be responsive to changing customer and business needs, companies often add, remove, and improve automated business processes.”
Today’s companies respond to different types of market demands and empower employees with efficiencies to focus. Modern application leaders seek a variety of capabilities in software suites including directly capturing business objectives and strategies, measuring strategies and monitoring business activities, owning changes to business policies and procedures, and providing a foundation for business transformation through legacy modernization, shares Chen.
Traditional work processing involves manual searched and paper-based approvals. According to Chen, this requires chasing paperwork between offices and often demands toggling between legacy application screens. “Through automated processes and policies represented by business rules, iBPM solutions eliminate all this manual activity that increases both waste and errors.”
Organizational alignment and unification is an increasing priority for organizations undergoing digital transformation. As a result, artificial intelligence (AI) and machine learning is advancing a variety of business functions with more advanced analysis.
The study cited in this article suggests that a majority of consumers are confused about AI and how it is used. “An important part of removing the discomfort with AI in business must be the demystification and education of customers on AI and the benefits it can bring.”
The article cites several BPM/iBPM sftware porviders, including Bonitasoft's Bonita platform.
Modern application leaders seek technology that makes process adjustment simple and fast. BPM and iBPM solutions meet these needs by driving operational efficiency and helping businesses to align data and rapidly adapt.