CASE STUDY: Inter-organization process management improves business results and patient health

This session explores how a BPM-driven approach can enhance efficiency and outcomes when coordinating multiple organizations, cases, and people. The presentation focuses on the patient care process and demonstrates how BPM tools can be applied to business needs.

Speakers

• Mack McConnell – VP of Marketing, BonitaSoft
• Mark Montrose – Entrepreneur-in-Residence, US Department of Health and Human Services
• Ed Daniels – Principal, Blue Margin

Key Takeaways

• Bonita BPM in Healthcare: The power of open-source BPM in managing transitions of care.
• Healthcare Challenges: The U.S. healthcare system faces high costs, disconnected health records, and inefficient patient transitions.
• The Affordable Care Act (ACA): Payment reforms incentivize hospitals to reduce readmissions, saving costs.
• Real-World Case Study: A congestive heart failure (CHF) patient management system in New York, automating:
  • Patient discharge tracking
  • Insurance validation
  • Automated physician notifications
  • Home visit scheduling
  • Data-driven decision support
• Bonita BPM Features in Action:
  • Custom Connectors for secure messaging, Google Calendar integration, and hospital record access.
  • Use of clinical rules and predictive analytics for better patient outcomes.
  • Event-driven process automation for real-time alerts.

Why BPM is Key for Healthcare

Despite its process-driven nature, healthcare has been slow to adopt BPM. With new payment models and growing digital health initiatives, BPM solutions like Bonita BPM are well-positioned to reduce costs, improve care coordination, and enhance patient outcomes.