Canton de Vaud
Modernisation of a public administration to increase citizen satisfaction based on Bonita platform.
Canton de Vaud
The Swiss Canton of Vaud has a population of 750,000 inhabitants, nearly one-third of whom live in the capital of Lausanne. It has a broad range of responsibilities and an independent administration with 30,000 employees.
Using a single system to improve usability for their end users.
They were seeking to standardize and synchronize modeling and management of the department’s processes through a single BPM solution.
Business processes have been industrialized and simplified to make them easier and more efficient.
A pilot project was done with AiM Services within the tax administration to automate the consolidation and distribution of paperless tax documents to the tax official who need to process them.
The benefits of the project:
Making public services in the Canton of Vaud more efficient and accessible while reducing its operating expenses.
Bonita BPM implementation has enable all administrative departments to increase productivity and quality through better information sharing.
Streamlining and removing repetitive tasks and implementing paperless processes has removed problems of multiple data entry, reduced costs and lightened workload.
In general, the administration has become more agile and is prepared to act promptly when national and international laws evolve and change.
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"The choice of a single BPM solution for our administration will bring rigor and security to our automated processes. We chose the BPM solution from Bonitasoft because it meets our current and future requirements and needs, thanks to its strong evolutionary potential."
BPM Project Manager