Global Hitss: Developing the Digital Society
Company
Global Hitss faced notable challenges in managing its internal processes. Automation was necessary to address bottlenecks, reduce execution times between process stages, better understand process efficiency, and improve communication between various areas of the organization. The lack of clarity in document review status also represented an obstacle to operational efficiency.
Business goals
- Bottleneck reduction: Overcome obstacles that slowed down internal processes.
- Time optimization: Reduce times between different process stages.
- Efficiency improvement: Understand and address factors affecting process efficiency.
- Better document management: Achieve clearer visibility of document review status.
- Better communication: Facilitate communication between various areas of the organization.
Why Bonita?
Global Hitss chose Bonita to automate several key processes, including vacation requests, contract management, absence control, vendor onboarding, self-service for employment certificates, messaging, and change control. This solution enabled more effective management of these processes and significant improvement in operational efficiency.
Key implementatin highlights
With the implementation of Bonita, Global Hitss expected to achieve:
- Report generation: Facilitate the generation of reports and indicators necessary for ISO27001 and ISO9002 certifications.
- Performance measurement: Obtain precise measurement of each activity area's performance.
- Higher process volume: Increase the capacity to process a larger volume of operations (objective: go from 4K to 30K processes).
Result that matters
Today, the results of Bonita's implementation at Global Hitss are remarkable. The company has generated reports and indicators for its ISO certifications, effectively measures the performance of its areas, and has executed more than 20,000 processes in 2022, with an additional 15,000 through June 2023. These achievements demonstrate the positive impact and efficiency that Bonita has brought to the organization.
Our clients says it best:
"Bonita has been a strategic investment that has revolutionized our internal process management. The results speak for themselves: greater efficiency, clarity, and responsiveness throughout the organization."
Fernando Ramírez AcostaSubdirector de Sistemas eInfraestructura
Every company is unique,but our results are consistent
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