Among its several dozen Bonita processes are processes to manage incident outages so escalations and alerts have decreased
Hunter Douglas is the world’s leading manufacturer of window coverings as well as a major manufacturer of architectural products. Their strength is their ability to develop innovative, high quality, proprietary products that can be found in millions of homes and commercial buildings around the globe. They operate as a highly decentralised, global federation of small and medium-sized companies that manufacture and market similar products.
About Hunter Douglas' Bonita implementation
Hunter Douglas has implemented more than 30 processes for its internal operations in about 4 years.
Hunter Douglas' objectives
- Needed a workflow process tool, not an application with a workflow in it
- Simplify communications with business & their workflow needs
- Start with one process and then propagate through the enterprise
- established workflows at the company are quite complex
- there are quite a few third-party integrations, including on the manufacturing floor
Hunter Douglas' small IT team has automated more than 33 workflow processes.
One of them is their own incident recovery process. Automation has drastically reduced the number of manual interventions the IT team has to do. The new recovery process is used to anticipate failures, in advance, for automatic rather than manual recovery.
For example, automating the recovery of a live application, or database server that might go down, has allowed for self-healing of the network. No more midnight emergency calls for the IT team, and most importantly, their overall productivity has increased.
Lee Metcalfe, IS Director from Hunter Douglas, explains how Hunter Douglas has automated more than 30 processes including incident management for greater efficiency and transparency.
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"BPMN graphical modeling helped simplify communication with business and that's really what we were looking for.
Bonita allowed us to model any process."
Lee Metcalfe, IS Director at Hunter Douglas