Streamlining and simplifying the Engineering Change Order process

Hyster-Yale Group

Hyster-Yale Materials Handling, Inc. is a leading, globally integrated, full-line lift truck manufacturer offering a broad array of solutions aimed at meeting the specific materials handling needs of customers’ applications.

  • Serving the materials handling industry for over 80 years
  • Strong team of long-term executives and managers with global experience
  • 20 manufacturing operations in 12 countries

About Hyster-Yale's Bonita implementation

Hyster-Yale had previously implemented a BPM platform but found that it was not adapted to their real needs. The infrastructure footprint was quite large and complex to manage. Annual support costs were increasing and they needed a simpler and affordable BPM platform to continue automating their processes.

With Bonita they found a solution that is simpler and easier to manage. The first big process that they converted over from the other platform was the Change Order Release process, the biggest process in the engineering group - almost all engineers and managers are involved in releasing engineering changes to the rest of the company.

Hyster-Yale needed:

  • to handle sequential as well as parallel review and approval tasks
  • escalations if assigned employees didn’t act on their task in their inbox a way to remind the responsible person of a waiting task
  • the capability to do out-of-office delegations so that when someone is gone tasks can be approved by people to whom it has been delegated
  • to efficiently process roughly 600-700 engineering changes in a month


The low-code environment to implement this process allowed the Hyter-Yale to move into production on an expedited basis. The Change Order Release process was released in four months from start to finish.

Following the successful deployment of this process, Hyster-Yale started working on the Excess and Obsolete Inventory process, to better manage the inventory from the plant.


On the previous BPM platform, there were many failed tasks every day. The system administrator had to manually monitor and restart them to keep them going. With the implementation of Bonita, those problems went away overnight.

I think it was a perfect technology decision as well as a business decision to select Bonitasoft as a platform, to use from a business point of view, for a low-volume type of transaction it provides a cost-effective solution. From a technology point of view, it allowed them to simplify their infrastructure footprint to implement, or reimplement, an existing solution that worked better than the previous implementation.” – Adam Korzeniowski, VP of Sales, Evoke Technologies


Gidu Sriram, director of IT for product development systems and systems integration at Hyster-Yale, and Adam Korzeniowski, VP of Sales for Evoke Technologies, talk about the implementation of Bonita at Hyster-Yale. 

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Evoke Technologies

Evoke Technologies is a global information technology services company offering innovative software development, IT outsourcing and IT consulting services. Incorporated in the year 2003 and headquartered in Dayton, Ohio, Evoke is actively helping global corporations to transform and address critical business issues by applying innovative information technology solutions.

With unparalleled experience and comprehensive capabilities across verticals and business functions, they enable businesses to reduce time-to-market and drive transformational growth.

"Evoke Technologies played a significant role in getting Hyster-Yale onto the Bonita platform. Once they came in, the project came back on track."

Gidu Sriram, director of IT for product development systems and systems integration, Hyster-Yale