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Plexus transforms quality management with Bonita
Manufacturing
,
20,000
USA
,
Mexico
,
In brief.
Company
Plexus is a global leader in electronic manufacturing services (EMS), founded in 1979 in the United States. The company provides end-to-end design, manufacturing, and supply chain solutions to highly regulated industries including healthcare, aerospace, defense, and industrial automation. With over 20,000 employees and 20 manufacturing facilities across the Americas, Europe, and Asia, Plexus delivers mission-critical products at scale with a commitment to quality and continuous improvement.
Plexus faced a tipping point. Their internal quality management system, once reliable, was no longer scaling with the demands of global operations. Rising implementation costs, fragmented workflows, and lack of visibility across teams were slowing down innovation and service delivery.
By choosing Bonita, Plexus was able to implement standardized workflows, automate risk evaluations, and integrate with their existing analytics and action systems. The result was a modernized, transparent, and agile quality management platform—delivering a 15% annual cost reduction, 50% faster project development, and a 25% improvement in time-to-market for new initiatives.
The Challenge: Scaling with a failing system
Plexus had outgrown its internally developed quality management solution. The system, once effective, became rigid and costly. Inconsistencies in quality processes across sites, rising implementation expenses, and a lack of real-time operational visibility created bottlenecks in project delivery and weakened customer responsiveness.
Business Goals
To modernize and streamline their operations, Plexus defined clear objectives:
- Establish global process standardization
- Enable real-time visibility and tracking
- Reduce operational costs
- Enhance customer satisfaction through better service reliability
Why Bonita?
Bonita offered the scalability and flexibility Plexus needed. Its process-centric design allowed teams to automate complex workflows, enforce quality controls, and adapt to evolving business needs without costly rework.
Key Implementation Highlights
- End-to-end BPM workflows to replace fragmented tasks
- Configurable approvals for agile, auditable processes
- Built-in risk evaluation tools
- Integration with Power BI for dynamic reporting and analytics
- Connection with internal action management systems
Results That Matter
Plexus saw clear, measurable outcomes:
- 💰 15% reduction in annual costs (~$9 million saved)
- ⏱ 50% reduction in development time
- 🚀 25% faster introduction of new projects
- 📊 Real-time, centralized visibility
- 😀 Higher customer satisfaction thanks to streamlined service delivery
“Bonita enabled a level of efficiency and control in our quality management we couldn’t have reached with our previous system.”
— Carlos Nuñez, Software Engineer, BPM Sub-Division Lead
Ready to accelerate your quality processes like Plexus? Talk to one of our experts and see how Bonita can drive your business transformation.
Customer Stories
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