In this interview with Quadrant Knowledge Solutions, Bonitasoft CEO Miguel Valdes Faura talks about how intelligent business applications built on digital process automation platforms can help make life better for both employees and customers.
It is now possible to envisage a hybrid employee-customer journey that integrates remote and on-site operations through business processes.
New ways of working, new systems, new equipment – all empower customer-facing teams to make their work lighter and easier. Intelligent tools like RPA robots and chatbots at their fingertips can give employees a whole new productivity boost across several tasks in their end-to-end processes. Automated business processes based on traditional ways of doing things are like well-equipped buggies pulled by the fastest horses available. Meanwhile, fusion teams equipped with iBPMS, intelligent tools, and process data analytics are revving up their race car engines.
Business data analytics and business process automation, taken together, forms the emerging process analytics, which looks into process data to see what we can learn from it and how we can act on that knowledge.
I expect that we will see a rapid movement in ways to visualize process data that will ultimately help business leaders better understand what is going on with their processes and take appropriate action. We’ll begin to see new technologies emerging in this area, and as innovation often comes from open source development, that’s where we should be heading forward.
- Miguel Valdes Faura
