With Bonita for its curtailing processes, EnerNOC has delivered more than $1 billion in customer savings to date.
EnerNOC is a team of mission-driven people who recognize that using a 20th century construct for managing energy doesn't fit today's global imperative to use energy better. They believe that energy intelligence software (EIS) will fundamentally change the way the world uses energy, giving their business customers more control over energy costs and the utilities that serve them the ability to forge deeper customer relationships.
Digital transformation & energy intelligence.
EnerNOC is a leading provider of cloud-based energy intelligence software (EIS) and services to thousands of enterprise customers and utilities globally. While EnerNOC sells EIS for corporate energy management, part of its solution uses discrete software to drive a service called “demand response,” which enables companies to curtail energy usage in exchange for payment from energy suppliers. Examples of curtailing include dimming lights, adjusting the temperature in a store, or shifting a production line schedule to a different time of day.
The company was growing at a rapid rate, expanding its demand response footprint in the United States and globally. Streamlining and automating the demand response dispatch journey was essential to ensuring smooth growth.
Additionally, EnerNOC’s legacy process relied on more manual/human control than the company wanted going forward – with less automation, there was a higher likelihood of an operator clicking on a wrong button, for example, perhaps dispatching the alert to the wrong company.
If EnerNOC incorrectly asked a company to curtail, EnerNOC incurred the cost. In order to make the curtailing process successful,EnerNOC needs to manage the state of thousands of touchpoints throughout the entire process.
EnerNOC turned to Bonita to automate processes that needed to be easily scalable and automated. Seamless execution is crucial to the success of their demand response program. It relies on Bonita to keep track of every step in the process and ensure tasks are dispatched and completed.
Benefits of the project.
Powerful automation, exception management, scalability, and customer savings.
Bonita provides an automated process with manual overrides if needed. This changes the human involvement from actively executing the process to monitoring and addressing occasional exceptions through manual overrides.
This has eliminated the need for employees to set self-reminders and has reduced the human error element from the curtailing process and improved productivity.
It has also increased the scalability of EnerNOC’s demand response infrastructure Smooth and correctly implemented curtailment has helped to ensure strong customer relationships EnerNOC is the world’s largest provider of demand response.
This project has allowed the company to scale better, and that helps keep it at the top of the demand response market.
With the help of Bonita and other technologies, EnerNOC has delivered more than $1 billion in customer savings to date.
Listen to Per Gyllstrom, chief architect at EnerNOC explaining why and how they are using Bonita. "In the nonretail space, peak usage in a month is a multiplier for your monthly bill, so if you hit a new peak your whole monthly bill just went up by quite a bit. We are able to predict and tell you in dollars what you could avoid if you don’t go over peak. The focus is on how much you’re spending instead of how much energy you’re using because money talks."
Digital transformation results in added value for EnerNOC's customers.
"We’ve tested about 1,000 simultaneous workflows, where each one is an individually created workflow instance and we have some very significant performance needs for each step, and it’s done very well."
Per Gyllstrom - Chief Architect
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"With our old human-intensive operation errors were creeping in because people were relying on private timers, clicking on the wrong button, dispatching the wrong company, etc. In a worst case, say there wasn’t a dispatch and we dispatched 800 providers for two hours –we would probably be out millions of dollars.
There’s a lot of money riding on this, and BPM is helping to keep everything in synch."
Per Gyllstrom - Chief Architect