SEFE Energy has significantly reduced billing processing time while increasing reliability
Company
Prior to the COVID-19 pandemic, SEFE Energy relied on a primarily manual billing process. This led to several challenges:
- Manual processing limited the consistency and fluidity of the billing cycle.
- Data reliability issues required frequent manual adjustments and close monitoring by teams.
- Long processing cycles, particularly during full billing runs, hindered operational visibility and execution speed.
To address these hurdles, the company sought to secure and automate its billing via a robust workflow engine integrated into its existing information system.
After benchmarking various market solutions, Bonita emerged as the top choice due to:
- Native connectors that simplified integration with the internal CRM and ERP.
- Compatibility with a dockerized on-premise architecture, a mandatory requirement for SEFE Energy.
- Ease of installation and rapid implementation.
The project began shortly before the pandemic and was successfully completed in just three months.
Key Implementation Steps
- A complete redefinition of billing workflows.
- Integration with the internal billing tool via secure APIs.
- Implementation of automatic controls and validation rules to ensure data integrity.
- Continuous testing and improvement phases leading to full production in June 2020.
"Bonita played a decisive role in securing and industrializing our billing. This project reinforced our customers' trust and consolidated our position as a leader in the French market." — Olivier Dauny, Operations Department Management, SEFE Energy
Results & Impacts
By transforming its billing process with Bonita, SEFE Energy achieved significant operational gains:
- Processing time divided by 5: The billing run was slashed from one week to only 8 hours.
- Increased reliability: Out of 16,000 monthly invoices, fewer than 60 require adjustments (and those are due to external errors unrelated to the Bonita system).
- Enhanced satisfaction: Customer service is more confident in the quality and speed of the process.
- Sector recognition: The process's reliability helped SEFE Energy secure and maintain first place in the CLEEE barometer for two consecutive years.
- Human impact: Automation freed teams from repetitive tasks, allowing them to focus on high-value-added activities.
Partner Support: The partner RS2I accompanied SEFE Energy throughout the project and continues to manage the maintenance, security, and evolution of business processes, including activations, controls, and automatic notifications.
Every company is unique,but our results are consistent
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