Refocusing business processes at the heart of MIF’s operational strategy

In brief.

Company

MIF – Mutuelle d’Ivry – La Fraternelle – is an independent mutual insurance provider specializing in life insurance and long-term savings based on a mutualist model. This positioning ensures optimal performance for the sole benefit of its members, within a framework of transparency and sustainability.

Before implementing Bonita, MIF had been using a BPM solution for several years. The project approach had become rigid, with limited internal autonomy and difficulties in quickly integrating business requirements.

A critical migration deadline acted as a catalyst to launch a complete overhaul, with a clear ambition: to rebuild the processes in less than a year, strengthen regulatory compliance, and regain control of delivery while improving user experience.

The challenge

The project aimed to refocus business processes at the heart of MIF’s operational strategy, bringing agility, clarity, and efficiency.

Business Goals

Several key objectives guided the redesign with Bonita:

  • Regain control over the design and delivery of critical processes
  • Harmonize internal practices
  • Reduce customer file processing times
  • Facilitate integration with the existing information system
  • Improve user experience
  • Gradually build internal team skills

Why Bonita?

MIF chose Bonita for its native BPMN engine, robust open-source model, and ability to integrate quickly with existing systems. The project was carried out “turnkey” with Bonitasoft’s Professional Services team, combining speed, technical quality, and skills transfer to internal teams. The architecture is based on Bonita 2024.1 in on-premise mode, with deep integration into the information system (ERP Sunshine, GED Seres, CRM, Ariadnext, OCR, internal web services, etc.).

Key implementation highlights

The main “Documentation” process drives several critical subprocesses such as:

  • Membership
  • Payments
  • Arbitrage
  • Document enrollment (ID and bank details verification)
  • Anti-money laundering (AML/CFT)
  • Complaints and internal requests

Results that matter

In under a year, MIF deployed 10 key business processes, compared to the previous six months needed for just one. The “Documentation” process was launched over 135,000 times in three months, proof of rapid and widespread adoption. Results: reduced timelines, fewer errors, better system integration, optimized user experience, and strong internal team ownership within a well-structured project framework.

  • 10 processes deployed in less than a year
  • Over 135,000 executions of the “Documentation” process in 3 months
  • Fewer errors, less manual input
  • Better clarity and user experience
  • Enhanced team autonomy
Customer Stories

Every company is unique,but our results are consistent

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